This Privacy Statement describes how HEX Healthcare Exchange, LLC (“We” or “us”) collects, maintains, and uses your personal information.
If you have any questions or concerns about this Privacy Statement or about HEX Healthcare Exchange, LLC privacy and data security practices, please contact us at privacy@thehexplatform.com.
What thehexplatform.com Means by “Personal Information”
For purposes of this Privacy Statement, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.
Information that We Collect From and About You +
Categories of Personal Information that We Collect on the Website(s) +
- Names
- Physical address
- Email addresses
- Telephone numbers
- Business contact information, including names, email addresses, business addresses, telephone numbers, company name or business affiliation, and title.
- User IDs and passwords
- Personal information that you choose to share with us voluntarily when you ask a question, request follow-up, or otherwise interact with us
- Payment card and financial account information
- Identifiers of devices used to access the Website
- Locations of devices used to access the Website
Information that You Provide to Us Voluntarily +
If you choose to communicate with us through an online form, by sending us an email, by requesting additional information, or by otherwise contacting us, we will collect whatever information, including personal information, that you choose to provide us with. We will combine that information with other information that we collect from and about you as described in this Privacy Statement.
Information that We Collect Automatically When You Visit Our Website+
Logs
Our Website(s) automatically creates logs regarding user sessions that contain information about the features that you use, the actions that you take, and the information that you access. When your session ends, HEX Healthcare Exchange, LLC only retains the information in a statistical and aggregated format (non-personal information) that we use for research purposes, assessing the effectiveness of our Website(s), and improving user experience.
Cookies
Cookies are small pieces of information transferred to your computer's hard drive through your web browser to enable our systems to recognize your preferences and settings. Cookies collect information such as the type of search engine used, the sections of the Website(s) visited, and other Website usage information. Most browsers automatically accept cookies, and you may manually disable them. For more information on disabling cookies, go to the "help" menu on your browser or to www.networkadvertising.org/choices/ or www.youronlinechoices.com.
HEX Healthcare Exchange, LLC may retain information from cookies in a statistical and aggregated format (non-personal information) for research purposes, assessing the effectiveness of our Website(s), and improving user experience.
Analytics
We use Amplitude Analytics, a web analytics service provided by Amplitude, Inc. ("Amplitude"). Amplitude uses cookies to help us analyze how visitors use our Website(s). The information generated by the cookie about your use of our Websites is generally transmitted to and stored on an Amplitude server in the U.S. For further information on Amplitude’s terms of use and data protection/privacy, please see
https://amplitude.com/terms, and
https://amplitude.com/privacy.
Information that We Collect From Other Sources +
HEX Healthcare Exchange, LLC may obtain information, including personal information, from our business partners and service providers. This information includes, but is not limited to, information that we receive from direct marketing providers, product referrals, lead generators. We also may combine information we receive from third parties with other information we collect from you as described in this Privacy Statement. In addition, we may review, collect, and use information that you post publicly about us or our activities on public-facing websites, social media platforms, blogs or that you otherwise present to the public,
Why We Collect Information From and About You +
HEX Healthcare Exchange, LLC collects the information in order to better improve the customer experience.
Monitoring of User Communications
By using the chat feature on our Site and Services, you agree that HEX Healthcare Exchange, LLC may monitor, review, and store the communications you have with other users. This is done to ensure quality control, compliance with our terms and conditions, and to protect the rights and property of HEX Healthcare Exchange, LLC. We handle and use this information in accordance with our Privacy Policy.
HEX Healthcare Exchange, LLCs Information Sharing and Disclosure +
Except to the extent necessary to fulfill our business obligations, comply with applicable law, or in response to your express instructions, we do not sell, transfer, or otherwise disclose personal information that we collect from or about you.
When Necessary to Comply with Laws and Law Enforcement Requests or Otherwise to Protect HEX Healthcare Exchange, LLC, Its Clients, and Individuals: We may disclose your information (including your personal information) to a third party if:
- We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request;
- To enforce our agreements, policies, and terms of service;
- To protect the security or integrity of HEX Healthcare Exchange, LLC products and services;
- To respond to an incident involving personal data for which HEX Healthcare Exchange, LLC has direct or indirect responsibility
- To protect the property, rights, and safety of HEX Healthcare Exchange, LLC, our clients, or the public
- To prevent harm or illegal activities
- To respond to an emergency in which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
- To investigate and defend ourselves against any third-party claims or allegations.
As the Result of a Business Transition: We may share or transfer your information (including your personal information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will take reasonable steps to ensure that any other entity involved continues to comply with the terms of this Privacy Statement. We will notify you of such a change in ownership or transfer of assets by posting a notice on our Website(s).
Sharing Aggregate, Anonymized, Deidentified, or Otherwise Non-Personal Data: We may share personal information that has been aggregated, deidentified, or otherwise anonymized and thus does not directly or indirectly identify you and that cannot, with reasonable efforts, resources, and technologies, be used to reidentify you. Such aggregated, anonymized, deidentified, or otherwise not re-identifiable information is not personal information within the scope of this Privacy Statement or applicable privacy laws.
Security +
HEX Healthcare Exchange, LLC uses reasonable organizational, technical, and administrative measures to provide a level of security appropriate to the risk associated with the personal information that we collect. We protect personal information under our control against -- and require our service providers to also protect against – accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data that is transmitted, stored, or otherwise processed. Only authorized employees have access to the data you provide, and that access is limited to the least privilege, need to know access. HEX Healthcare Exchange, LLC employees who have access to your personal data have agreed to maintain the confidentiality of that information.
Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have concerns about the security of your information with HEX Healthcare Exchange, LLC, please contact us immediately at privacy@thehexplatform.com or 720-432-9578.
Data Retention +
HEX Healthcare Exchange, LLC retains information only as long as necessary to accomplish the business purpose for which it was collected and to comply with its legal and contractual obligations.
Children's Privacy +
Our Website(s), and the services we provide to our clients, are not directed to or intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child under the age of 13 has provided us with personal information, please contact us at privacy@thehexplatform.com or 720-432-9578.
California Privacy Rights +
California Civil Code Section 1798.83 permits Website(s) users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at privacy@thehexplatform.com or 720-432-9578.
Changes to this Privacy Statement
HEX Healthcare Exchange, LLC may change and update this Privacy Statement from time to time, including materially changing the use made of personal information described herein.
Questions, Complaints, and Additional Information
If you have questions, complaints, or concerns about this Privacy Statement, your personal information, or our use and disclosure practices, or you wish to exercise your options as described in this Privacy Statement, please contact us at privacy@thehexplatform.com or 720-432-9578
